Employee Support Program

Employee Support Program provides care to your staff members through qualified counsellors to improve their general mental health, wellbeing, workplace and personal relationships. A staff member phones our 1300 972 717 and speaks to a qualified counsellor who processes their request. During this first call the staff member will be guided through the services and we will answer questions they may have. They will be assigned a counsellor that will be best suited to their needs. The staff member will be contacted directly by this counsellor to arrange an appointment. Contact is made within two days to set the appointment. First sessions times on average are within two weeks. After hours appointments are available at no extra charge to the company. The staff member will have direct contact with the counsellor and does not need to go back through 1300 number for further appointments.

Support Areas

• Workplace Conflict

• Performance Management

• Mental Health and Wellbeing

• Relationship Issues

• Anxiety and Stress 

• Anger Management

• Addiction

• Domestic Violence (DVO)

• Depression

• Grief and Loss 

Workplace Mediation

We can provide workplace mediation between staff members, or managers to a staff members. Workplace conflict can be difficult to navigate, and our years of experience can guide all parties toward resolutions and positive outcomes.

Manager Assist 

Often managers, senior, and HR department staff tend not to access workplace support. We encourage leaders to seek workplace support as leadership coaching helping assist in people management.

Critical Incident

Should a critical incident occur – we can provide same day onsite support. This support will be to management on how best to proceed with the incident, and to offer support and debriefing to staff and immediate family members that have been impacted.

Workplace Training

We offer ½ day and full day workshops focusing on the following;

• Critical Incident Training 

• Bully and Harassment 

• The Importance of Mental and Emotional Health in the workplace 

• Alcohol and Drugs

• Suicide Prevention

• Workplace Conflict

• Communication? What could possibly go wrong?

• The importance of a good workplace culture

• Values in the workplace ‘Are we living our corporate values?

• Accidental Counsellor

All staff are fully trained and accredited through the Australian Counselling Association. All staff are covered by professional indemnity insurance. And abide by the ACA code of ethics. Employee Support is a confidential service to your staff. If there is any risk of harm to your employee, we are obligated to not keep this confidential and seek support from relevant authorities to keep our clients and your staff safe.

Sessions  

We have found that when a staff member has resolved their situation the average number of sessions used is 4-6 sessions per year. Should additional sessions be required we will request this on the staff member’s behalf.

All invoicing is confidential and will not have the name of the staff member unless prior arrangements have been made.

This service can be in person, via phone, or online.

For enquiries: admin@suncoastcounselling.com.au or 1300 972 717